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White Castle, yes of Harold and Kumar fame, wants to roll out AI-enabled voices to over 100 drive-thrus by 2024 in the hope that people can get their sliders faster with maybe less arguing with someone over speakers.
Working with speech recognition company SoundHound for the technology, White Castle will have an AI voice on its speakers interacting with customers and figuring out what the orders are. The companies promise it will process orders in just over a minute.
If you’ve been at a drive-thru recently, you would know that the menu board and speakers are now big and fancy. But you also know that it still involves yelling from the driver’s seat, barking out orders, and an employee often mishearing words.
White Castle’s AI-enabled…