By Illustration by Alex Castro / The Verge
DoorDash is launching a new answering service for restaurants that could put you on the phone with AI when ordering takeout or delivery. With the new service, restaurants can have AI field phone calls and take orders from customers, with live agents available “to support customers at any time.”
The answering service is supposed to pick up every phone call that restaurants receive, making it easier for staff to manage takeout orders while juggling in-person customers. When someone calls in, the AI-powered service will attempt to upsell them by offering “curated recommendations to complement their meal,” while also offering multiple language options. Meanwhile, callers who have ordered from the restaurant before will get the chance to…